Returns Policy

Returns Policy


OurTerps Essential Oils Ltd reserves the right to review each return or exchange on a case by case basis.


If you are dissatisfied with any Blue River Extracts Canada ltd product we supply, you may return:

  • Any unopened product within 30 days after shipment for a full refund in the same method of payment as the purchase price and GST (less shipping charges).

Any product kit and/or collection returned to Blue River Extracts Canada Ltd  must be complete, otherwise the kit and/or collection will not be eligible for an exchange or refund. No individual items from a kit and/or collection will be eligible for a refund.


Procedures for Returns

  • The customer who purchased the product directly from OurTerps Essential Oils Ltd must be the person returning the products.
  • The product(s) must be returned in its original container.
  • All returns must be shipped prepaid to Blue Rivere Extracts Canada Ltd, Po Box 474, Lions Bay, BC, V0N2E0
  • If returned product is not received by Blue River Extracts it is the responsibility of the customer to trace the shipment. Blue River Extracts  is not liable for items lost or damaged in transit.
  • No refund will be made for sunsequent returns of the same product, except when the product is damaged or defective.

Credits will be issued when OurTerps Essential Oils Ltd has processed the return.

Contact Information

Questions about the Returns Policy should be sent to us at